DAC Systems IVR utilizes a unique data driven design. It enables the system to handle a large number of calls and provides a reliable method for call dialogs to be configured and created without programming.

In the world of telecommunications, this design is unique. Almost all other interactive voice response systems utilize hard coded program logic. The roots of our data driven design go back to the early 1990's and the technique has been providing significant leverage ever since.

A subset of OEM's over the years has required call dialogs and workflow that is highly complex. The data driven design used by DAC Systems has enabled the implementation of these systems with a higher degree of reliability than would have been possible using traditional programming.